Cool, calm and collected contact centers
Today’s customer expects to be able to communicate with your business in their own time in whatever way they choose.
The SV9100 Contact Center suite help you with to your customers and your business quick and easy. Between improved response times, reduced abandon rates, lower operating costs, and increased revenues, both you and your customers will seea rapid return on your investment
5 ways to transform your contact center
- Improve your customer service – Skills-based routing means callers experience quicker, more efficient service
- Measure and manage your team – Judge their performance on a daily basis with customised reports
- Keep your customers satisfied – The Callback feature means customers who are unable to hold can leave a message and receive a call back
- Deliver multimedia easily – Multimedia Queuing delivers all your communications to your agents in the familiar way calls are delivered and prioritised or external calls
- Motivate your team – Dynamic wallboards encourage healthy competition between agents with performance levels displayed in real-time