Contact center


UNIVERGE BLUE® ENGAGE improves the handling and oversight of communications through a range of agent and supervisor contact center services.

  • Highly flexible solution including easy deployment for remote / home workers.

  • Scalable from the smallest call-centric teams to large omnichannel environments.

  • Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience.

  • Reduces response time and improves service quality along with caller and agent experiences.

  • Compatibility with most CRM and ERP systems and collaborative apps ensures easy adoption and minimizes disruptions.

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